HUMAN CENTERED AUTOMATION GUIDE
Transform Your Company with Human Centered Automation
Discover it. Then automate it.
The Human Centered Automation Guide (HCA-Guide) helps knowledge-intensive services identify workflows to automate while promoting employee engagement and focusing on scalable value-driving processes.
HOW IT WORKS
The HCA-guide provides organizations with a practical approach to understanding the value of their existing workflows at the operational level and using these insights to identify workflows to automate.
The guide is made up of three stages and is a step-by-step tool with instructions and templates that are meant to be completed during a group workshop.
DISCOVER CANVAS
For understanding current internal workflows and how people are completing their tasks.
For understanding how these workflows influence the employee experience vs organizational experience vs customer experience.
INTERSECT CANVAS
For dissecting potential workflows to automate.
Understanding where technologies that resemble human capabilities can be used to streamline processes.
IDENTIFY CANVAS
For dissecting potential workflows to automate.
Understanding where technologies that resemble human capabilities can be used to streamline processes.
AWARENESS CANVAS
For assessing feasibility.
For risk and opportunity management.
Why Automation Initiatives Fail
TOOLS OVER PROCESSES
Automation amplifies inefficiencies. Broken processes fail faster and create more work without adding more value.
CAPABILITY TO VALUE ALIGNMENT
Underestimating human capabilities and substituting them with automation technology without fully understanding workflows or customer needs.
MISALIGNMENT BETWEEN CORE BUSINESS PROCESSES AND AUTOMATION PROJECTS
Legacy systems slow automation. Core processes depend on outdated infrastructure, making it hard to integrate modern automation tools and causing projects to stall.
SCALABILITY – LIMITED AND COSTLY SOLUTIONS
Hyped up solutions that look great and get a single task done, but cannot be scaled and are financially unsustainable.
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